Privacy Policy

This Privacy Policy discloses our privacy practices and the possible uses of the information that we gather via www.ReadabilityTutor.com, Readability Mobile Apps, and other submissions by you to Readability (together, the "Site and Services"). By using the Site and Services, you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your personally identifiable information ("Personal Information" as defined below) used in any of the ways described in this Privacy Policy, you may not be able to use certain parts or features of our Site and Services, and in some instances, this may necessitate the revocation of your membership. Readability may update this Privacy Policy from time to time at our sole discretion. It is your responsibility to review the Privacy Policy for any changes each time you use the Site and Services, and you are bound by such changes. Use of the Site and Services by you following us posting a new privacy policy on our Site constitutes your acceptance of the Privacy Policy as modified.

This Privacy Policy applies to the entire Readability family of products and services, such as our online services, our mobile apps, and other Readability products or services.

Information Collected

Readability collects information on our users in various ways, such as by your voluntary submissions, participation in services provided via the Site and Services, from third parties, and through cookie and other tracking technology. Readability collects the following information:

1. Personal Information "Personal Information" refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, and possibly information relating to certain support or customer service issues. In many cases, we need this information to provide to you many of the services that you may have requested.
2. Submission of Reviews, Ratings, and Comments We collect information that you voluntarily provide as part of our Site and Services, including messages, posts, comments, responses, reviews, and ratings you submit through the Site and Services ("User Generated Content"). Readability may, in our sole discretion, share your User Generated Content with others, such as your reviews. If you do not want certain information shared with others, you should not submit User Generated Content or should not submit User Generated Content that contains information or Personal Information you do not want shared in this manner. Once you have submitted User Generated Content, we reserve the right to publish it in any medium to others.
3. Aggregate Information We may collect general, non-personal, statistical information about the use of the Site and Services, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers, and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information to help enhance the Site and Services to make for a better visitor experience.
4. Third Party Information We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card, or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services, and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.
5. Cookies Readability may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user's ongoing access to the website, and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Site and Services may not function or may be slower if you refuse cookies. You may also get cookies from our advertisers or other third parties with links on the Site as described below. These third parties may collect information about you over time and across third-party websites when using our Site. We do not directly control these cookies. The Site and the Services are not designed to respond to “do not track” signals from browsers.
6. Other Tracking Technologies Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site and Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The Site and Services may also use technology called "tracer tags". These may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Site and other ways you interact with our Site and Services, such as purchases made through the Site and Services. These tracer tags are used to help us to optimize and tailor our Site and Services for you and other users of our Site and Services. We may link the information we record using tracking technologies to Personal Information we collect.

Session Recording and Analytics Tools Readability uses third-party session recording and analytics tools to understand how users interact with the Site and Services. These tools may collect information about your use of the Site and Services, including but not limited to: mouse movements, clicks, taps, and touch gestures; scroll behavior and page navigation patterns; session duration and pages visited; device type, screen resolution, browser type, and operating system; and anonymized session replay recordings that visually reconstruct how a user navigated the Site and Services during a session. These tools do not access your device’s camera or microphone, and no photographic, video, or audio recordings of the user are captured through these tools. Session recording data is collected and processed by third-party service providers on their servers. Readability uses this information solely for the purpose of improving the quality, usability, and performance of the Site and Services. Session recording data is not used for advertising, is not sold to third parties, and is not used to identify individual users by name. These third-party providers are contractually obligated to process session recording data only on Readability’s behalf and in accordance with this Privacy Policy. For information about their data handling practices, please refer to the privacy policies of our service providers, which are available upon request by contacting [email protected]. Readability takes steps to minimize the collection of Personal Information through session recording tools, including masking or excluding form fields and other input areas that may contain sensitive data. However, users should be aware that session recordings may inadvertently capture certain information displayed on screen during a session. For information about session recording on Child User accounts, please see the Readability Children’s Privacy Policy below.

Voice Data and Reading Recordings When a user reads aloud using the Readability app, the Service captures audio recordings of the user’s voice (“Voice Data”). Voice Data is collected for the following purposes: (a) to provide real-time reading feedback and assessment; (b) to track reading progress, accuracy, and fluency over time; (c) to personalize and adapt the Service to the individual user’s reading patterns and voice; and (d) to train, improve, and develop Readability’s artificial intelligence and machine learning models used to power the Service’s reading assessment technology (“AI Model Training”). Voice Data is transmitted to and stored on Readability’s servers. Voice Data is retained for as long as the user’s account remains active and for a reasonable period thereafter as necessary to fulfill the purposes described above, unless a Parent or account holder requests earlier deletion. Voice Data is not sold to third parties, is not used for advertising purposes, and is not shared with third parties except as described in the “Disclosures and Transfers of Information” section of this Privacy Policy. Parents or account holders may request deletion of all Voice Data associated with their account at any time by contacting [email protected]. Upon account deletion, Voice Data will be deleted or de-identified within ninety (90) days, except where retention is required by law. For information about Voice Data collected from Child Users (under 13), please see the Readability Children’s Privacy Policy below.

Use of Information

The information Readability collects is used in a variety of ways, including:

1. for internal review;
2. to improve the Site and Services;
3. to train, improve, and develop our artificial intelligence and machine learning models, including models used to assess reading proficiency, provide real-time feedback, and personalize the learning experience (see “Voice Data and Reading Recordings” above for additional details);
4. to optimize third-party offers of products and/or services;
5. to verify the legitimacy of reviews and ratings;
6. to notify you about updates to the Site and Services;
7. to let you know about products, services, and promotions that you may be interested in;
8. to get reviews and ratings;
9. for our marketing purposes;
10. to fulfill and provide products and services, including personalized or enhanced services, requested by you; and
11. internal business analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you.

Disclosures and Transfers of Information

We do not disclose Personal Information to third parties, except when one or more of the following conditions is true:

1. We have your permission to make the disclosure;
2. The disclosure is necessary for the purpose for which the personal information was obtained;
3. The disclosure is to financial service providers in order to fulfill and carry out the purchase and provision of goods and services requested by you;
4. The disclosure is permitted by relevant law;
5. The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
6. The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
7. The disclosure is for our own marketing purposes, or, with your authorization, for the marketing purposes of third parties;
8. The party to whom the disclosure is made controls, is controlled by, or is under common control with Readability;
9. The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
10. The disclosure is in our sole discretion necessary or appropriate to prevent harm, fraud, financial loss, or in connection with an investigation of actual or suspected illegal activities;
11. The disclosure is in our sole discretion about users who are in violation of the Readability Terms of Use; or
12. The disclosure is to outside businesses to perform certain services for us, such as maintaining our Site and Services, mailing lists, delivering products and services, providing marketing assistance, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.

If Readability becomes aware that any outside party is improperly using or disclosing Personal Information, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure.

We may provide certain Personal Information as a service to others for their marketing purposes. We may also disclose your name and address to Service Providers when you submit User Generated Content relating to those Service Providers. If you properly notify us that you no longer want us to share your Personal Information, we will cease sharing your Personal Information.

We may also disclose aggregate visitor data in order to describe the use of the Site and Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers, and/or discounts on products and services.

Data Security, Integrity, and Access

The Personal Information we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use appropriate security measures, including physical, organizational, and technical protections, such as firewalls, to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We also use encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements.

Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials, and national security authorities in the United States according to its laws. By submitting your Personal Information, you consent to having your personal data transferred to, processed, and stored in the United States.

Readability may assign you a user ID and a password as part of your participation and access to the Site and Services. Your user ID and password may only be used by you and the members of your household. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID and password. You can access and update your login information under manage profile.

Third Party Websites and Links

Readability would like to inform you that anytime you click on links (including advertising banners), which take you to third-party websites, you will be subject to the third parties' privacy policies. Readability expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

Our Site and Services may contain links to other sites operated by third parties. Readability does not control such other sites and is not responsible for their content, their privacy policies, or their use of Personal Information. Readability's inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Site and Services. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.

Children's Privacy

Readability does not permit children under the age of 13 (a “Child” or “Children”) to create an account without the consent and at the direction of a Parent. Please contact us at [email protected] if you believe we have inadvertently collected information from a child under 13 without parental consent so that we may delete the information as soon as possible.

Children under 13 may create an account with the parent’s consent. Please see the Children’s Privacy Policy to learn more about how Readability collects, uses, and shares information associated with Child accounts.

How to Request Data Deletion

If you wish to delete your account or your child's data from Readability Sites and Services, you can request this by following the steps below:

• Send an email to: [email protected]
• Subject line: "Data Deletion Request for [Your Account Login Email]"
• In the email, include:
  • Your registered email address used to sign up.
  • A statement requesting account and all associated data deletion.

Upon receiving your request, we will:

• Confirm receipt of your email.
• Complete the data deletion process.
• Notify you once the account and associated data have been permanently deleted.

If you have any questions regarding data deletion or your privacy rights, please contact us at [email protected].

How To Contact Us

All requests, questions, concerns, or complaints about your Personal Information or this Privacy Policy, please contact our Privacy Officer by mail or email at the following: Readability 100 W Broadway, Suite 680 Long Beach, CA 90802 Phone: (888) 850-3997

Email: [email protected]

Fax: (562) 493-3957

We welcome your questions and comments.

Readability Children’s Privacy Policy

Readability is committed to protecting children’s privacy. Readability does not knowingly permit children who are less than 13 years of age (“Child Users”) to register directly for our Site and Services without the consent of a Parent or Guardian. If Readability learns that Personal Information of a Child User has been collected on our Site or Service without parental consent, then Readability will take appropriate steps to delete this information. If you are a parent or guardian (“Parent”) and discover that your child under the age of 13 has a registered account with our Site and Services without your consent, please alert Readability at [email protected] and request that we delete that child’s personal information from our systems.

How children use our Site or Service.

A parent or guardian must create a Parent Account on the Site or Services and then create a Child User’s account by clicking on the add Child link in the Site or Service. Parent Accounts control the settings and functionality of the Child account. The Parent can maintain the Child’s Account, and/or can enable additional functionality and features, if desired. Parents can revoke a Child User’s permissions to use the Service at any time by deleting the account.

What information do we collect from a Child User?

We collect the Parent’s email address when the Parent registers for the Service, as well as the Child’s username, birthdate, and any personal information a Parent adds to a Child User’s account. We collect information about the Child User’s use of the Service (readings completed, accuracy, speed, reading recordings, etc.) as well as content the Child posts to the Service if such functionality is enabled by the Parent. We also collect usage and device information, as described in our Privacy Policy.

Voice Data Collected from Child Users. When a Child User reads aloud using the Service, we collect audio recordings of the Child User’s voice (“Child Voice Data”). Child Voice Data is stored on our servers and is used to: (a) provide real-time reading feedback and assessment; (b) track reading progress, accuracy, and fluency over time; (c) personalize and adapt the Service to the Child User’s reading patterns; and (d) train and improve Readability’s artificial intelligence and machine learning models used to power the Service’s reading assessment technology. By creating a Child User account, the Parent consents to the collection and use of Child Voice Data for these purposes. Child Voice Data is not sold to third parties and is not used for advertising. Parents may request deletion of Child Voice Data at any time by contacting [email protected]. Upon account deletion, Child Voice Data will be deleted or de-identified within ninety (90) days, except where retention is required by law.

Session Recording on Child User Accounts. As described in the “Session Recording and Analytics Tools” section of this Privacy Policy, Readability uses third-party session recording tools that may operate during a Child User’s use of the Service. These tools collect interaction data such as clicks, taps, scroll behavior, and navigation patterns for the sole purpose of improving the quality and usability of the Service. Session recording tools do not access the Child User’s camera or microphone and do not capture photographic, video, or audio recordings of the Child User. Readability takes steps to mask or exclude sensitive input fields from session recordings. Session recording data collected from Child User sessions is not used for advertising, is not sold to third parties, and is not used to personally identify a Child User by name. By creating a Child User account, the Parent consents to the collection of session interaction data as described herein. Parents may contact [email protected] with questions about session recording practices or to request additional information about the third-party providers used.

We use this information to provide the Service to the Child User and for the purposes described in our Privacy Policy’s section Use of Information. We use the Parent’s email address to communicate messages about the account.

How do we disclose information relating to a Child User?

Username and progress information, along with any personal information the Parent added to the Child’s profile, is available to the child and the parent. Parents may also enable additional data sharing features through a Parent Account, for example, by enabling the Child User to post content (e.g., stories, reviews, questions, answers) to the Site or Service. Parents that enable content-posting features should be aware that a Child User could post personally identifiable information in free-form content on the Service, and should monitor the Child User’s posts and delete personal information if needed. We may also disclose personal information of Child Users for business purposes, as described in the Privacy Policy section “Disclosures and Transfers of Information.”

Third-party tracking and online advertising

Readability does not display any targeted advertising on the Site or Service. We do not disclose personal information of Child Users for direct marketing purposes or for targeted advertising purposes. While we do permit third-party advertising partners to operate on our Service for the purpose of retargeting, analytics, and attribution services (See our Privacy Policy section Cookies and Other Tracking Technologies). We also use third-party session recording and analytics tools on the Service for the sole purpose of product and service improvement (See our Privacy Policy section Session Recording and Analytics Tools).

How to access, modify, and delete your Child’s personal information.

As a Parent, you have the ability to access and control information about your Child User in the Parent Account. To stop future collection or use of your child’s Personal Information, you can delete your Child User’s Account.